Telecom operators are adopting AI across network operations, customer care, and back-office workflows, but most remain early in their journey toward full autonomy. Current automation efforts typically operate at Level 2–3 of TM Forum’s taxonomy, focusing on streamlining predefined solutions within selective domains.
- Most telecom operators are currently at Level 2–3 of TM Forum’s autonomous networks levels taxonomy.
- Automation is primarily used to streamline the execution of predefined solutions in selective network domains.
- Reaching Level 4–5 autonomy requires moving beyond current early-stage adoption.