Australian Payments Plus (AP+) has implemented ChatGPT Enterprise and Codex across its organization to help employees navigate complex payments infrastructure more efficiently. The adoption aims to reduce manual effort in knowledge synthesis, technical investigation, and product simulation while maintaining human accountability for risk decisions.
- 77% of surveyed employees save over 2 hours each week using ChatGPT.
- 80% of employees report improved creativity or work quality.
- Codex reduces the time to build working simulations from days or weeks to just one day.
- Complex reconciliation investigations are reduced from 4 hours to 30 minutes using Codex.
These tools allow AP+ teams to move faster through complex regulatory and technical contexts, enabling them to deliver better payment experiences with reduced innovation risk.