The author of the AiOps Community publication discovered that weeks of zero agent registrations were caused by a broken HTTP endpoint, not a lack of market interest. The failure went undetected because monitoring dashboards displayed identical metrics for "no attempts" and "all attempts failed," with error rates appearing healthy due to low volume.
- The root cause was a failing `POST /api/v1/agents/register` endpoint that prevented any external agent from registering.
- Monitoring relied on success counts without a denominator, making it impossible to distinguish between silence and failure.
- Error rates remained undefined or negligible at first-user volumes, causing dashboards to incorrectly show healthy status.
- The fix includes a scheduled synthetic registration check run by an external system to detect end-to-end failures.
The author highlights that teams must measure attempts alongside completions and use external probes to verify public self-service paths, as internal systems cannot detect the silence of missing events.