Deutsche Telekom accelerates AI-native transformation with 546% tool usage increase

Deutsche Telekom is pursuing an AI-native operating model, driving a 546% increase in AI tool usage since the beginning of 2026 and reaching over 50,000 monthly active users. The company is redesigning workflows across customer service, employee operations, and network infrastructure rather than simply adding AI to existing processes.

• Achieved a 546% increase in AI tool usage since the start of 2026.
• Reached over 50,000 monthly active users for ChatGPT Enterprise and API tooling.
• Integrated AI into network operations to optimize mobile performance dynamically.
• Developing real-time translation and intelligent call assistance for voice communications.

This transformation aims to democratize AI access by embedding intelligence directly into familiar communication channels, improving efficiency and customer experience at scale.