Cars24 utilizes OpenAI-powered agents to manage over 1 million monthly conversation minutes, recovering 12% of previously lost seller leads and increasing customer support resolution rates by 50%. The company has also deployed ChatGPT Enterprise and Codex across its central organization, enabling employees in engineering, finance, legal, marketing, and operations to build AI workflows independently.
- AI voice and chat agents handle the full car buying and selling journey, including budget assessment, test drive booking, financing exploration, and post-purchase support.
- For sellers, agents collect vehicle details, schedule inspections, re-engage leads that dropped out after 10 days, and gather competitive insights.
- Codex is integrated into the software development lifecycle, assisting product managers with Linear tickets, engineering teams with bug reports, and automating GitHub updates.
- Finance and investor relations teams use Codex to pull data from systems of record, run analysis, and automate purchase request reviews above defined thresholds.
- Daily active usage of ChatGPT Enterprise and Codex reaches 85% to 90% among the approximately 600 employees in the central organization.
AI serves as both a customer engagement layer for consistent high-quality experiences at scale and an internal operating layer that allows teams to solve their own problems and build tools faster.