Circles leverages OpenAI technology to build an AI-native telco stack, deploying the CareX multi-agent architecture for customer support and the Xplore IQ engine for personalization. This integration enables proactive, context-aware engagement that connects support, operations, and monetization in real time.
- CareX achieves a 65% autonomous resolution rate for customer support interactions without human intervention.
- AI-driven personalization in Singapore increased ARPU by 22% and reduced churn by 9%.
- Internal use of Codex resulted in a 29% increase in development efficiency for engineering teams.
- The platform targets 95% autonomous resolution as it expands into real-time voice support.
The system aims to move beyond reactive support by delivering real-world outcomes while maintaining operational control through automated safeguards and scoped agent access.